Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use iLucki Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion.

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1. General terms

These Terms & Conditions govern your use of the iLucki Casino website, account services, games, payment features, promotions and any related services made available through the website. By accessing the website or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or services.

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These terms should be read together with any applicable game rules, promotional terms, privacy information, responsible gambling guidance and notices displayed on the website. If a specific promotion or game has additional rules, those rules apply to that promotion or game to the extent of any inconsistency. The current version of these terms is the version that applies to your use of the website.

You are responsible for checking the website regularly for updates. iLucki Casino may amend, replace or update these terms when reasonably necessary, including to reflect changes to services, technology, legal requirements or operating procedures. Continued use of the website after an update means that you accept the revised terms. If a change is not acceptable to you, your remedy is to stop using the services and follow any available account closure process.

The website is intended for people who are legally permitted to access online gambling services in their location. You must not use the website if doing so would breach any law, regulation, court order or other legal restriction that applies to you. You are responsible for determining whether access and gambling are lawful for you.

2. Eligibility and your account

You must meet the minimum legal age and all other eligibility requirements that apply to the services before opening or using an account. You must provide accurate, complete and current information during registration and whenever information is requested. Information may include details needed to verify your identity, age, location, payment method or source of funds.

Only one personal account is permitted unless iLucki Casino expressly agrees otherwise. An account must be used by the person in whose name it is registered. You must not sell, transfer, lend, share or permit another person to access your account. You must also not open an account on behalf of another person or use an account belonging to someone else.

Keep your username, password and other login details confidential.
Use a strong password and take reasonable steps to protect your device and account.
Notify iLucki Casino promptly if you suspect unauthorised access or any security issue.
Ensure that the information held for your account remains accurate and up to date.
Co-operate with reasonable identity, age, location, payment and security checks.

You are responsible for activity carried out through your account unless you have reported unauthorised access and the issue is being investigated. iLucki Casino may restrict access, suspend an account or delay account activity while checks are completed. Verification requests are part of the account process and may be required before certain services, payments or withdrawals can be completed.

If you have previously been excluded, restricted or closed from an account, you must not attempt to create another account or bypass the relevant controls. Attempts to avoid responsible gambling measures or account restrictions may result in further action, including suspension or closure.

3. Games, deposits, withdrawals and promotions

Games are provided for entertainment and are subject to the rules displayed for the relevant game. You should review those rules before playing. Game outcomes are determined by the applicable game systems and rules. You accept that results recorded by the website systems will generally be treated as the final record, subject to investigation of a genuine technical or operational error.

You must only deposit and play with funds that you are legally entitled to use and can afford to lose. Payment methods must be registered in your name or otherwise authorised for your use. iLucki Casino may refuse, reverse or review a transaction where there are concerns about ownership, fraud, unlawful activity, payment disputes, technical errors or a breach of these terms.

Deposit and withdrawal options, processing arrangements, verification requirements, transaction limits and any applicable fees may vary according to the method, account status, location and other operational factors. The information shown at the time of a transaction is the information that applies to that transaction, subject to required checks and correction of obvious errors.

You must not use the website to launder money, conceal the source of funds, facilitate fraud, evade legal obligations or conduct any other unlawful activity. Transactions may be monitored and reviewed for security, compliance and responsible gambling purposes. Where appropriate, action may be taken in accordance with applicable law and internal procedures.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own promotional terms. Those terms may set out eligibility requirements, qualifying actions, expiry periods, game restrictions, wagering or playthrough conditions, withdrawal rules and other limitations. You should read the relevant offer terms before accepting or using an offer.

Unless stated otherwise, an offer may be available only once per person, household, device, payment method or other qualifying group.
You must not abuse, manipulate or attempt to exploit a promotion, technical feature or promotional error.
iLucki Casino may cancel or amend an offer where there is a reasonable basis to believe it has been misused or made available in error.
A promotion may be withdrawn or changed where required by law, security concerns or operational circumstances.
Any benefit connected with an offer remains subject to the applicable promotional terms and account verification.

If a transaction, game result, balance or promotional award is affected by an obvious error, system fault or processing mistake, iLucki Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. You agree to co-operate with any reasonable investigation into a suspected error.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits that suit your circumstances and do not gamble with money needed for everyday expenses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

Do not chase losses or increase stakes to try to recover money.
Do not gamble when affected by alcohol, drugs, stress or strong emotions.
Take regular breaks and keep track of the time and money you spend.
Use available account controls, limits, time-outs or self-exclusion options when needed.
Ask for help if you are concerned about your own gambling or someone else’s gambling.

Information collected through the website may be handled in accordance with the applicable Privacy Policy and relevant privacy requirements. This may include account, transaction, device, usage, verification and responsible gambling information. Information may be used to provide services, maintain security, meet legal obligations, prevent fraud, improve the website and manage accounts.

You must use the website lawfully and fairly. You must not introduce malicious software, interfere with the website, attempt to gain unauthorised access, use automated tools without permission, reverse engineer protected systems or knowingly exploit a vulnerability. You must not upload or transmit material that is unlawful, harmful, misleading, abusive or infringing.

Website content, branding, software, design, text, graphics and other materials are owned by or used with permission by the relevant rights holders. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish or commercially exploit website content without permission.

5. Suspension, liability and other legal information

iLucki Casino may suspend, restrict or close an account where it reasonably considers that you have breached these terms, provided inaccurate information, failed a required check, engaged in suspicious or unlawful activity, misused a promotion, created multiple accounts or acted in a way that may harm the website, other users or the integrity of the services. Access may also be restricted for security, technical, legal or responsible gambling reasons.

If your account is closed, you must stop using the services and must not open a replacement account unless expressly permitted. Any account balance will be handled in accordance with applicable law, the circumstances of the closure and any required verification or investigation. Funds connected with fraud, unlawful conduct, chargebacks, duplicate accounts or other breaches may be subject to review and action.

The website and services may occasionally be unavailable because of maintenance, updates, telecommunications issues, third-party services, security events or circumstances outside reasonable control. While reasonable care is taken to provide reliable services, uninterrupted access cannot be guaranteed. You should not rely on the website as a substitute for keeping your own records of important account information.

To the extent permitted by law, iLucki Casino is not responsible for losses caused by your failure to follow these terms, misuse of your account, unauthorised access resulting from inadequate security, interruptions outside reasonable control, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies any right or protection that cannot lawfully be excluded, restricted or modified.

You may raise questions or concerns through the support or contact options made available on the website. When contacting support, provide sufficient information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. We may ask for further details to verify your identity and investigate the issue.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a right immediately does not mean that the right has been waived. These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you.

By continuing to use iLucki Casino, you confirm that you understand these Terms & Conditions and agree to comply with them. Please review the website notices and any product-specific or promotional terms before using a service.